| Short NAME | Full Name | Owner |
|---|---|---|
| BRA | Business Rule Approach | Business rules group |
| BS25999 | Business Continuity Management | BSI |
| IACCM -CMM | IACCM Capability Maturity Model | IACCM |
| Pareto analysis | Pareto analysis (80/20 principle) | NA |
| PMT Abell & Hammond | Business Definition model | Abell, Hammond |
| RACI matrix | RACI matrix / Responsibility Assignment Matrix (RAM) | NA |
| SERVQUAL | Technique for GAP analysis | Zeithaml, Parasuraman, Berry |
| SqEME process management | SqEME process management | Stichting SqEME |
